Ticket System
The ticket system at the institute is used to handle the vast amount of IT related user requests being processed every day.Writing a ticket
- Go to https://tickets.cbs.mpg.de and log in.
- Click on New Ticket.
- Fill in the form and submit your request.
- You'll receive a notification via email when your ticket is answered.
FAQ
Expand all Collapse allWhy am I asked to write a ticket?
Writing a ticket has many advantages for both the user and the IT department:
- A ticket will never be forgotten (a simple email might be).
- A ticket is sent to every member of the IT, ensuring that someone always receives it, even if certain IT members are sick or on vacation.
- A ticket is a good documentation for changes / bug fixes being implemented.
- You don't have to know who is responsible for which service. IT will assign the ticket to a colleague who can help.
- It makes the work of the IT department much more efficient as we are not interrupted by calls and visits.
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How long will it take to process my ticket?
This depends on your request and the current workload of the IT department. Many (especially small) requests are processed within a few hours. More complex requests can take days or even weeks. We are doing our best to inform you as soon as possible if it will take longer.
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How to access my old tickets?
The older ticket system (Generation 2) is currently still accessible. Use this URL: https://tickets-g2.cbs.mpg.de However: It is expected to be turned off in 2025.
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