---+ IT FAQ for Seminar Rooms

Here are some common IT issues and troubleshooting steps for seminar rooms at our institute:

Problem: The Projector/TV Shows a Black Screen

- Turn on both the Projector and the TV (Both must be turned on for optimal functionality)

- Restart the computer (ensure all screens are on before the computer starts).

- Check the HDMI cables (some staff members may unauthorized unplug Display cables, which cause issues).

Problem: No Sound from the Speakers

- Check if the volume is muted on the computer, projector, or sound system.

- Ensure that the correct audio output device is selected on the computer.

- Verify that the audio cables are securely connected to the computer and speakers.

- Restart the computer (In some cases, Windows may fail to recognize audio devices).

Problem: Cannot Connect to the internet

- Check if the network cable is plugged it correctly on the computer.

- Restart the computer (In some cases, Windows may fail to recognize network devices).

Problem: Projector/TV Remote Not Working

- Ensure the remote has fresh batteries.

- Check for any obstructions between the remote and the projector/TV.

- Verify that the remote is pointed towards the projector/TV's receiver.

Problem: Computer Won't Turn On

- Ensure the power cables are securely connected to the computer and the power outlet.

- Check if there's a power switch on the computer or monitor that needs to be turned on.

Problem: Can't See the Presentation on the Projector/TV

- Confirm that the correct input source HDMI is selected on the projector/TV.

- Check if the computer is set to extend or duplicate the display (Windows key + P on Windows).

Problem: Can't Read USB Drive/External Device

- Try plugging the USB drive into a different USB port.

- Check if the USB drive is recognized on another computer to rule out a faulty drive.

- Verify that the file format of the USB drive is compatible with the seminar room computer.

Problem: Computer Running Slowly

- Close unnecessary applications and browser tabs.

- Restart the computer to clear memory and processes.

Problem: Icons Displayed on the Wrong Screen

If your icons are appearing on a screen other than the main screen, you can primary the main screen using the following steps:

1. Open Display Settings: - Right-click on an empty area of your desktop. - Select "Display settings" from the context menu.

2. Identify Displays: - In the Display Settings window, you will see a visual representation of all connected displays, each labeled with a number (e.g., 1, 2, 3).

3. Select the Primary Screen: - Click the numbered box you wish to be your main display. - Scroll to the bottom and check the box that says, "Make this my main display". The other monitor will automatically become the secondary display.

Please contact IT support if you encounter issues that cannot be resolved with these FAQs.

-- Main.Bahlawan - 21 Sep 2023